Effective Date: 11/24/2024

At Calming Creek, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services. By accessing and using our services, you agree to the terms of this policy.

1. Information We Collect

We collect personal information in the following ways:

• Account Information: When you sign up for our services, we may collect your name, email address, phone number, payment information, and other contact details.

• Transactional Data: Information related to the products or services you purchase, including billing information, delivery details, and payment history.

• Health Information: When you seek services like pet health consultations, we may collect health-related details about your pet, including their medical history, nutritional needs, and other relevant health information to provide personalized care.

• Usage Data: We may collect information about how you use our website and interact with our content, such as IP addresses, browser type, device information, and page visits. This helps us improve the user experience and site functionality.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide services: This includes fulfilling orders, delivering consultations, providing health plans, and sending any products or services you’ve purchased.

• To communicate with you: We may send you updates about your subscription, newsletters, promotions, or information about services we believe may interest you.

• To improve our services: We may use feedback or usage data to improve our offerings and customize content to meet your preferences.

• For legal compliance: To comply with any legal obligations, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, alteration, or destruction. Our website uses secure encryption methods to protect sensitive data during transmission, and we employ industry-standard security measures to safeguard our systems.

However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We will not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors and service providers who assist us in running our business, such as payment processors, email marketing platforms, or website hosting services. These providers are contractually obligated to handle your information securely.

• Legal Requirements: We may disclose your personal information if required by law or to protect our rights, property, or the safety of others.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small files that are stored on your device when you visit our site. These cookies help us remember your preferences and improve our site’s functionality.

You can control cookie settings through your browser, but disabling cookies may impact your experience on our site.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access and Correction: You may request access to the personal data we hold about you and request corrections if the data is inaccurate.

• Data Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

• Opt-Out: You can opt-out of receiving marketing emails from us at any time by clicking the “unsubscribe” link in the email or contacting us directly.

• Data Portability: In certain cases, you may request a copy of your personal data in a machine-readable format.

7. Third-Party Links

Our website may contain links to third-party websites, products, or services. These third-party sites are not under our control, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any external sites before providing personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with the new effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

Melissa Sherman
Calming Creek
melissa@calmingcreek.com
calmingcreek.com